Bookings:

To make an appointment please email henry@henrywilfrid.com or submit an enquiry form via the contact page at henrywilfrid.com.

To secure your booking a 20% deposit will be required 7 days prior to the first appointment. An invoice for this amount will be emailed to you.
The deposit is non-refundable.
Payment to be made via bank transfer.
The client will need to settle the outstanding balance 7 days prior to the first appointment.
Gift voucher purchases will require payment in full.
Gift vouchers are non refundable and must be used within 6 months.
It is recommended you schedule a call with Henry prior to purchasing a gift voucher to discuss the best package available for the recipient of the gift voucher.
Should appointments run over at the client’s request, an additional hourly rate of £90 per hour will be charged and any additional travel costs paid for by the customer.

Cancellations - If for any reason you are unable to make your appointment, you must inform Henry at the earliest opportunity.

Cancelations made 7 days prior to the booking will be entitled to a refund of 80% of the total cost (if the full amount has been paid).

Cancelations within 7 days of the booking will be entitled to a 50% refund of the total cost.
Any exceptions are at the discretion of Henry.

Rescheduling - If a client wishes to reschedule their appointment they must contact Henry at the earliest opportunity.

A rescheduling fee of £150 is required if the client wishes to change the date of an appointment within their package.

Travel expenses

For all shopping appointments based outside of London, Birmingham, Nottingham, Manchester & Liverpool, travel costs will need to be covered by the client.

Additional accommodation costs are also payable by the client should they be required.

On the day

In the event that items cannot be obtained on the day, alternatives will be discussed with the client.

Home visit – ensure your clothes are in reasonable order and accessible to save time.
Shopping Day – ensure that you wear comfortable clothes/shoes that are easy to take on and off.
It is the clients responsibility to collect all alterations and click and collect purchases made on the day, unless otherwise agreed.